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1. Access the Issues/Discovery Projects Dashboard
- Start by navigating to your issues/discovery projects dashboard in Autoplay.
- This is the primary area for analyzing user sessions.
2. Understand Unsupervised Learning Process 0:21
- The system uses unsupervised learning to filter session replays by high hesitation.
- It clusters similar sessions and aggregates them for analysis.
3. Analyze Generated Summaries 0:40
- Review the summaries generated from clustered sessions.
- Note that these summaries may not always indicate a defined issue but can highlight general problems.
4. Filter Issues by Product Areas 1:12
- You can filter issues by product areas generated in Genie.
- If your data is outdated, inform the team or upload relevant documentation to improve AI accuracy.
5. Explore Specific User Issues 1:33
- Look for specific user issues, such as flow interruptions.
- Use the search function to find sessions related to these issues.
6. Create a Space for Hypotheses 1:46
- Create a space for analyzing user flow interruptions.
- Formulate hypotheses, such as whether users are experiencing technical glitches.
7. Set Up Search Parameters 2:04
- Use the search function to filter sessions by specific issues like technical glitches or slow load times.
- Set parameters for product areas and user groups.
8. Analyze User Flows 3:11
- Wait for sessions to generate and select a user flow to analyze.
- Investigate how other users are struggling with this flow.
9. Utilize the Golden Key Path 3:23
- Use the golden key path to analyze user flows effectively.
- Consider using the Chrome extension for easier access.
Link to Loom
https://loom.com/share/eccc6dca3bd145108d785a896fe3bb4b
PART 2