Find a user in User metrics and open their session replay from User Intent Lifecycle

1. Open Sessions from the left sidebar to access your session data views.

2. Switch to the User metrics tab to find a specific user before drilling into their activity.

3. Click Search by email to quickly filter the table down to the user you want.

4. Select the user’s email to open their metrics and recent activity details.

5. Go to User Intent Lifecycle to see the latest intents detected for this user.

6. Click an intent entry to review what the user was trying to accomplish and where they got stuck.

7. Choose View Full Session Replay to jump straight from the intent insight into the actual recording.

8. Use the Session replays icon to return to the replay viewer for deeper investigation.

9. To investigate further, click Watch session on the latest history entry to open that specific replay.

10. Use Share to send this replay to teammates for faster collaboration.

11. Click Share to generate a link so others can view the same replay.

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