🧐 Why this step?

Building a copilot is half the job:

🎯 You also need to know: is it actually working?

📤 Your docs + popups are the outputs your copilot triggers.

🧪 Evaluation = making sure those outputs are accurate, timely, relevant per user.

Primary signal:

• Is the workflow completion rate increasing over time?

• Higher rates on key workflows = your copilot is working

🤔 How to evaluate

Track at 2 levels:

• By workflow → Golden Path → completion rates across users

• By user → Golden Path filtered by email, or User Lifecycle for individual view

🚧 Coming soon: side-by-side view of user actions + copilot conversations → evaluate right context, right moment.

🗂️ How to use filters

2 filters that matter most:

• Product section → scope sessions to a specific area

• Task filter + completion rate → find users who have/haven’t done specific workflows, and at what rate